Concreet SA Terms and Conditions of Sale

Concreet SA – Stockeet Terms and Conditions of Sale

1. Introduction

These General Terms and Conditions of Sale (“GTC”) govern the contractual relationship between Concreet SA — Stockeet, a public limited company registered with the Commercial Register of the Canton of Vaud, with its principal place of business located at Chemin du Coteau 29A, 1123 Aclens, and the customer, regarding the rental of storage spaces for personal or business goods.

2. Description of the Service

Stockeet provides customers with storage spaces for storing goods. These spaces are intended exclusively for storage and must not, under any circumstances, be used for residential, commercial, or industrial activities. Stockeet is not aware of the nature of the stored goods, thereby excluding any liability on Stockeet’s part with respect to these goods.

3. Terms of Use for Storage Space

Specific Prohibitions: The customer agrees not to store hazardous, illegal, perishable, odorous, flammable, or explosive materials, or any goods whose possession or storage is regulated. It is also prohibited to use the space for commercial or residential activities.
Modifications and Alterations: Any modification or alteration to the storage space requires Stockeet’s prior written consent.
Digital Data: Stockeet advises customers not to store sensitive digital data and accepts no liability in the event of a dispute concerning digital data stored by the customer.

4. Customer Commitments and Obligations Upon Subscription

Identification Document: The customer agrees to provide Stockeet with a copy of a valid document proving his or her identity no later than the contract start date (ID card, residence permit, Swiss work permit, passport).
Change of Address: The customer agrees to provide their full address and contact information and to report any changes within 48 hours.
Updating Payment Information: The customer agrees to update their payment method within 48 hours if it expires or becomes invalid.
Breaches of Obligations and Commitments: In the event of a breach of obligations and commitments by the customer, Stockeet reserves the right to temporarily suspend the customer’s access or to terminate the contract without notice.

5. Term and Termination

The Contract: These General Terms and Conditions of Sale (GTC) constitute a contract. The customer agrees to review and accept these GTC when signing up for a rental subscription for one or more Stockeet storage units.
Contract Term: Contracts are entered into for a fixed term, generally on a monthly basis starting from the start date, and are automatically renewable unless terminated by either party. The contract start date is set by the customer when signing up for the subscription.
Cancellation Procedure: The customer may cancel their subscription through their customer portal on the stockeet.ch website, under the “My Account” section, or, alternatively, by sending a request via email to contact@stockeet.ch
Notice of Termination: Termination must be given with 14 days’ notice.
Termination for Breach: Stockeet may terminate the contract immediately in the event of a material breach of the terms and conditions by the customer, including, but not limited to, the storage of prohibited items or improper use of the space.

6. Pricing and Payment

Fees: Rental rates are set and listed on the stockeet.ch website. The fee is due no later than the day you move into the storage unit, as well as on the first day of each monthly renewal period.
Late fees: Stockeet reserves the right to charge a late payment fee of 30 CHF per rented storage unit per month of delinquency, starting with the second month of nonpayment. Late payment fees are cumulative.
Rate Changes: Stockeet reserves the right to change rates with 30 days’ notice prior to the contract renewal.

7. Security Deposit

Stockeet does not require a security deposit when signing up to rent a storage unit. However, the customer is liable for any damage they may cause, whether through their own actions or as a result of their stored items and equipment. In the event of damage or cleaning costs, the customer agrees to pay all restoration costs.

8. Cleaning and Maintenance of the Stall

At the end of the rental period and when the renter moves out, the storage unit must be left empty and in impeccable condition. If the storage unit is not returned in satisfactory condition, Stockeet reserves the right to charge cleaning fees and/or removal fees if the unit is still cluttered. The amount of these fees will be determined based on the time and resources required to restore the unit to its original condition. Stockeet provides its customers with a broom, a hand brush, and a small dustpan to help keep the storage spaces clean. Each renter is asked to leave the space as they found it and to use the cleaning supplies provided to ensure that the space is clean after each use.

9. Damage and Deterioration

The customer is liable for any damage caused to Stockeet’s facilities, including damage to equipment provided, such as pallet jacks, cleaning supplies, and the freight elevator. The customer is also liable for any damage caused outside the building, particularly when maneuvering their vehicle on the loading dock and in the Stockeet lobby. The customer may be accompanied by or share access with a third party, but remains solely responsible.

In the event of such damage, Stockeet reserves the right to bill the customer for the necessary repair or replacement costs. The amount of these charges will be determined based on the extent of the damage and the resources required to restore the facilities to their original condition. Stockeet also reserves the right to charge administrative fees related to resolving the dispute and repairing the damage caused.

10. Waste and Bulky Item Management

Stockeet provides an additional trash can in the lobby, intended exclusively for small trash. Under no circumstances does Stockeet offer a trash or bulky item pickup service for customers. The renter agrees to take all trash and bulky items with them after each visit and at the end of the rental period. Any failure to comply with this obligation may result in additional charges for the renter, corresponding to the costs of managing and disposing of any trash left on the premises.

11. Management of Assets in the Event of Nonpayment

11.1 Failure to Pay and Restriction of Access: In the event of total or partial non-payment of an invoice by its due date, Stockeet reserves the right to restrict or suspend access to the storage unit, without this constituting a termination of the contract. Access will be restored only after full payment of the amounts due.
11.2 Notice of Default: In the event of persistent nonpayment, Stockeet will send the tenant a written formal notice, by certified mail or by any other means that provides proof of receipt, granting the tenant an additional payment period of up to 14 days.
11.3 Termination of the Contract: If the situation is not rectified within the time limit specified in the formal notice, and in the event of a payment delay of three (3) months or three (3) overdue unpaid invoices, Stockeet reserves the right to terminate the lease agreement with immediate effect, without further notice.
11.4 Leaving the stall: In the event of termination due to nonpayment, Stockeet is authorized to empty the storage unit. The stored items will be:

- or moved to another storage location,
- either temporarily stored by Stockeet or a third party,
- at the tenant’s sole expense and risk.

11.5 Preservation and Disposition of Property: The removed property will be stored for a minimum of 30 days from the date of written notice to the tenant. At the end of this period, if the financial situation has not been fully resolved, Stockeet may:

- sell the property, to the extent necessary to cover the amounts owed and the expenses incurred,
- or dispose of it in accordance with applicable legal provisions.
11.6 No Transfer of Ownership: The tenant remains the full owner of the stored goods at all times, until they are eventually sold pursuant to applicable legal provisions.

12. Maximum Permitted Load

Ground Floor: There are no weight restrictions for storage units located on the ground floor (unit numbers starting with 0).
Floor: For storage units located upstairs (unit numbers starting with 1), the maximum allowable load is 500 kg per square meter.
Freight elevator: The maximum load capacity for the freight elevator is 600 kg.

13. Security and Access

Access to the Site: Access is controlled and limited to the hours specified by Stockeet. The customer is responsible for securely locking the space after each use.
Temporary Access Block: Stockeet reserves the right to temporarily suspend the customer’s access if the customer fails to fulfill the obligation to provide a copy of a document proving their identity (ID card, residence permit, Swiss work permit, passport). The same applies in the event of a late payment.
Monitoring and Alarms: Although security measures are in place, Stockeet does not guarantee a level of security equivalent to that of a safe and assumes no liability in the event of theft, loss, or damage to stored items.
Video Surveillance: Stockeet reserves the right to store and retain all video surveillance footage for a period of 3 years.

14. Insurance

It is the customer’s responsibility to purchase insurance for the stored items. Stockeet does not provide insurance for stored items and is not liable for any loss or damage that may occur.

15. Changes to the Terms and Conditions

Stockeet reserves the right to modify the Terms and Conditions with 30 days’ notice. Any changes will be deemed accepted if the customer does not object within 15 days.

16. Governing Law and Jurisdiction

The contractual relationship between Stockeet and the customer is governed by Swiss law. Any dispute regarding the interpretation or application of these Terms and Conditions shall be submitted to the competent courts of the Canton of Vaud.

17. Contact Information

For any questions relating to the services or these GTC, the Customer may contact Stockeet by telephone on 021 800 3000 or by email at contact@stockeet.ch.